Customer orders don’t always follow a simple path. An order may begin in-store, through a sales representative, via ecommerce or through customer service—and it may ultimately be fulfilled from a store, distribution centre or warehouse.
ACE Customer Order Fulfillment (COF) brings these processes together within the ACE ERP platform, giving businesses a centralised way to manage the complete order lifecycle while maintaining real-time visibility across retail operations.
Orders don’t always need to be fulfilled from the location where they were placed.
The system helps ensure orders are fulfilled from the most appropriate location, improving efficiency and helping reduce delays.
ACE COF supports flexible payment workflows designed around common retail ordering scenarios. Customers can:
Secure an order with a deposit when placing it.
Complete payment when the order is placed.
Pay the remaining balance when collecting the order.
Customer payments can also be made using Scan To Pay on banking apps, supporting special orders, backorders and made-to-order products.
ACE COF allows businesses to manage orders from multiple sales channels while keeping everything centrally managed within ACE ERP. Orders can be captured from:
Every order is brought into one central system, helping staff maintain a clear view of customer orders regardless of where they originated.
Customers can place an order at one location and collect it later. ACE COF supports:
Orders can also be fulfilled through delivery where required, providing additional flexibility for retailers managing larger or special-order items.
This structured approach ensures every order can be tracked and managed efficiently throughout its lifecycle.
ACE COF automates key fulfillment activities to help streamline operational processes. Automation includes:
Help direct orders to the appropriate fulfillment location.
Maintain visibility as orders progress through the fulfillment lifecycle.
Keep relevant staff informed of required actions.
Provide visibility into order progress.
Automation helps reduce manual processes while improving accuracy across the fulfillment journey.
Managers and store staff can see the status of customer orders at any time. Monitor:
This visibility helps improve coordination between stores and fulfillment locations while keeping teams informed throughout the process.
Customer requirements can change after an order has been placed. ACE COF allows orders to be amended, including:
This flexibility allows staff to respond quickly to customer requests without losing control of the order.
ACE COF allows staff to create quotations and draft quotations before a customer confirms an order.
This is particularly useful when customers need time to consider a purchase, require pricing approval, want to review product options or need to confirm quantities and specifications.
Draft quotations can be created and updated while discussing the order with the customer.
Staff can:
Once a customer accepts a quotation, it can be converted directly into a sales order. There’s no need to re-enter the information manually.
The conversion transfers:
Once converted, the order enters the ACE COF fulfillment lifecycle.
Streamline the movement of orders from capture through to fulfillment.
Connect fulfillment activity across stores, warehouses and distribution centres.
Know the status of orders throughout the fulfillment process.
Automate key fulfillment activities to improve efficiency and accuracy.
Support deposits, balance settlement, store pickup and delivery options.
Create a more coordinated and transparent customer order experience.
ACE Customer Order Fulfillment is designed for businesses that need to manage orders across multiple locations and sales channels. Common use cases include:
Manage customer orders that require specific products or fulfillment arrangements.
Support orders involving inventory across different locations.
Allow customers to order and collect their purchases through store-based fulfillment.
Coordinate fulfillment across multiple stores and inventory locations.
Built on cloud-based web services, ACE COF integrates with the ACE ERP platform to provide real-time visibility and control across retail operations.
From quotation management and payment through to fulfillment, pickup and delivery, the complete order lifecycle can be managed within the ACE ERP environment.
No obligation. We’ll tailor the demonstration to your retail, wholesale or distribution environment.
ACE ERP is integrated ERP software South Africa businesses use to manage retail, wholesale and distribution operations. Streamline POS, inventory management, warehousing, purchasing, financials and business intelligence from one powerful platform.
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